Pundits continue to predict the “death of the contact centre”.
But…markets are conversations, and in the New Marketplace, customers will seek connection online, through social media and hey – yes, even the telephone.
The ENGAGE SaaS platforms are amazingly customer-aligned, multi-channeled solutions powered by world leading Genesys and LivePerson technologies.
Contact centres aren’t dying – they’re moving into the cloud.
Engage Pty Ltd has been conceived and implemented to assist our client organisations, doing business in the New Marketplace, to connect with their customers – anywhere, anyhow, anytime.
We achieve this by providing a suite of customer contact technologies, which are delivered from the cloud, allowing enterprise to make meaningful connections with customers using mobile devices, the internet, social media or traditional voice channels.
We also support clients seeking to improve employee engagement, sales and customer service skills and knowledge.
Strangely enough then, our mission is precisely what our name implies – meaningful engagements.
Engage is Australia’s leading customer contact solutions business, established in partnership with the Clemenger Group and drawing on Australia’s most experienced contact centre team to help companies realign their service to meet changing customer needs and expectations.
Engage provides the world’s latest and most sophisticated customer contact technology, allowing customers to connect with companies using the media and channel of their choice, from Skype to SMS, iPhone and other smart phone apps, Instant Messaging (IM) and proactive chat – as well as the traditional phone call or email.
The Engage hosted service allows companies to run the most advanced contact centre solutions without the capital expenditure cycles and complexities associated with traditional contact centre technology. This Software as a Service (SaaS) solution allows companies to establish lower cost contact centre operations within their existing business, rather than outsourcing to domestic or offshore operators.
Highly skilled, highly trained people who are engaged – love coming to work.
Tracx is designed to provide professional users all the tools necessary to build, manage and monetise their social media presence. The cloud-based solution is a sophisticated, robust and fully scalable tool designed to support your organisation in real-time throughout end-to-end social media monitoring and engagement.
LivePerson, Inc. offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This “intelligent engagement” is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.
More than 8,500 companies rely on LivePerson’s platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.
LivePerson received the CODiE award for Best Content Management Solution in 2012 and for Best Ecommerce Solution in 2011, and has been named a Company of the Year by Frost and Sullivan in 2011. LivePerson is headquartered in New York City with offices in San Francisco, Tel Aviv, Atlanta, London and Melbourne, Australia.