SaaS-Based Customer Contact Technology.
Imagine a Cloud Customer Contact Technology Platform rich in applications and functionality. A platform to facilitate customer connection – anywhere – anyhow – anytime.
Easy to deploy, even easier to configure and intuitive to use. A complete product suite of advanced Customer Contact Centre applications. Best of all, the ENGAGE Platform is very cost effective when compared to the Total Cost of Ownership for on-premise and alternate Hosted Solutions offered in the marketplace.
Traditional phone and call recording systems attract hefty maintenance bills and require hardware upgrades and re-integration effort whenever a component of the system changes or becomes end of life. An outdated concept, rich in headaches.
Conversely, ENGAGE solutions are pure software. Telephone-based capabilities are powered by Voice over IP (VoIP) utilising Genesys SIP Server. The SIP platform core has eliminated the requirement for ENGAGE to incorporate separate Telephone Systems, Call Recording products and Interactive Voice Response units.
The ENGAGE Platform is an amazing array of traditional Call Centre voice channels – coupled with new Internet and Mobile Device enabled Customer Contact channels – integrated with a sophisticated Contact Centre Management Toolset, Agent Desktop and Reporting Portal.
Our Managed Service model provides access to all the traditional Contact Centre applications along with leading edge innovations such as Skype connectivity; Phone, Web, Mobile Device and SMS Call Back; advanced HTML 5.0 Web Based Reporting – all designed with a single guiding principle in mind – to transform the Customer Experience.
In a world pre-occupied with cloud based computing, ENGAGE is enabling dramatic cost savings by making this new feature rich, state of the art Customer Contact Platform available on a 100% monthly utility pricing model, or a hybrid of the more traditional capital expenditure model combined with a monthly cost for access to the unique ENGAGE value adding solutions.
