1. Powered by Genesys Customer Interaction Management Software.
The worlds most highly regarded, powerful and feature-rich Contact Centre software. Genesys are renown for their responsiveness to Customer feature requests and recognised as Thought Leaders in the industry.
2. Pure Software, SIP-Based Solution.
No dependency on physical phone systems or call recorders for telephony related functionality. Providing unrivalled flexibility via seamless virtualisation of single-site, multi-site, on-shore, off-shore, in-source, outsource and home based agents.
3. Leading Edge Feature Set.
ENGAGE undertake all the hard work of researching the Customer Contact marketplace, developing new solutions and enhancing existing ones, validating benefits – and ultimately incorporating only the very best ideas into the core platform.
4. No or Minimal Sub-Contractor Involvement.
Standard deployment can be managed by ENGAGE end to end, as the ENGAGE solution ‘out of the box’ negates the need to integrate with multiple third parties. Any Contractors required for integration of Client systems are managed end-to-end by ENGAGE – providing ‘one throat to choke’.
5. Pre-Packaged Solution Framework.
ENGAGE provide modular components pre-built into solution frameworks, simply requiring configuration of relevant options and parameters to align with specific business requirements. The flexibility to easily change business rules ongoing matches the highly dynamic nature of today’s Contact Centres.
6. Client-Specific Configuration for Last 20%.
No two organisations are the same, no solution should try and shoehorn businesses into the same ‘box’. ENGAGE are expertly skilled at understanding multi-faceted business requirements and always customise the advanced features of the ENGAGE Framework to design a tailored solution, aligning perfectly with each organisations individual and ever-evolving needs.
7. Evergreen Solution.
The ENGAGE platform will never become obsolete or end of life. There will never be any additional cost to upgrade to the latest version of any components, nor to access additional features as they are progressively built into the core.
8. Continuous Innovation.
In order for ENGAGE to continue to earn the right to our clients’ business, we are obsessed with finding new and innovative ways to enhance the Customer Experience. Our success is directly dependent upon the innovation within – and evolution of – the ENGAGE Customer Contact Platform.
9. Partnership Panel and Advisory Program.
With proven credibility in the industry, the ENGAGE team is uniquely qualified to work through the day-to-day challenges of managing dynamic Contact Centres. The Partnership Panel has been designed by Engage as a Program framework to facilitate true co-operation – enabling the sharing of idea’s and generating pro-active recommendations for continuous improvement, to any organisation utilising the ENGAGE Platform.
10. Flexible Deployment and Payment Models.
The complete product suite of advanced Customer Contact applications is made available either in a fully hosted model located in a Tier 1 Data Centre, or where appropriate, as a turn key on-premise solution.
11. No additional license cost for Work From Home.
Work from home capability is inherent within the ENGAGE Platform, providing the potential for phased introduction of this model to your business, as well as enabling a range of very cost effective Disaster Recovery options.