LivePerson

The unique partnership between ENGAGE and LivePerson will bring “life” to web site customer experience.

LivePerson technology invites targeted website visitors to chat online or converse over the telephone.

The benefits of conversing or chatting online visitors is that it allows companies to interact with prospects and customers at a time when they most need help or wish to purchase where ordinarily they might have gone elsewhere or called the respective company’s Contact Centre – resulting in lost sales or increased cost to serve.

LivePerson Online Agent Solutions can be deployed in two ways:

1. LivePerson technology only where the client utilises internal human resources to engage and interact with website visitors.
2. ENGAGE online sales and service specialists supporting the LivePerson deployment on client websites.

When deployed as a customer service or support tool, LivePerson delivers:

1. A superior Customer Experience;
2. Greatly enhanced Customer Satisfaction, and
3. Reduced cost to serve (by as much as 25%)

When deployed as a sales channel, LivePerson enabled websites show that when a prospect or customer engages with a sales agent, they are (on average) 4.5 times more likely to:

1. Purchase;
2. Increase the average order value, and
3. Site abandonment is significantly decreased.