Providing clients with New Transformational Customer Contact Technology
ENGAGE has developed a SaaS-based customer Contact Centre platform using Genesys Software – Genesys is the global, number one provider of customer contact technology – to become a world-leader in the New Marketplace, a marketplace where the Customer and their preferences play a pivotal role.
The idea behind ENGAGE is based on a simple reflection: “Think about the myriad of ways people communicate with each other in the New Marketplace….. Now – think about how they are able to communicate with the Enterprise….”
In the New Marketplace – customers seek to connect with enterprise the way the connect with each other. Given the state of world economy in the past few years, there are very few organisations with the required capital investment set aside to transform and re-quip ageing contact centres to meet this challenge.
Traditional phone and call recording systems attract hefty maintenance bills and require hardware upgrades and re-integration effort whenever a component of the system changes or becomes end of life. An outdates concept, rich in headaches.
Conversely, the ENGAGE solutions are pure software.The ENGAGE Platform is a truly unique result of combining best-practice, reliable and proven customer contact software with the creativity and collective knowledge of an elite group of street smart, amazingly experienced, contact centre engineers and solution architects.
The ENGAGE platform is provided as a hosted, ready-to-use service and is accessed by enterprise on a utility basis – removing the need for upfront capital expenditure and exorbitant, ongoing maintenance and upgrade costs.
The ENGAGE platform is agnostic and can be provided on clients’ premises, partner facilities, onshore, offshore or remotely (at home).
Genesys Technology – Best Contact Centre Platform
ENGAGE has built its technology platform using full range of Genesys Customer Interaction Management software and Oracle Database. Gene sys has been recognised as the Number 1 solution for contact centre industry globally and is widely accepted as the reference point in the industry.
The ENGAGE platform provides access to all the standard Contact Centre inclusions along with leading edge innovations such as Skype connectivity; Phone, Web and SMS call back; advanced HTML Web-based Reporting – all designed with a single guiding principle in mind – to transform the Customer Experience.
In order to maintain the high degree of flexibility, control and ownership necessary for the provision of Software as a Managed Service, the ENGAGE Customer Contact Platform is developed in-house by a team of creative Genesys experienced engineers and architects.
To enable highly skilled, highly engaged people for effective conversations. Anywhere, anytime.
ENGAGE has developed a sophisticated suite of products and services that can be accessed by our clients to improve
employee engagement and deliver highly effective sales and customer care conversations.
These products and services include class room-based workshops and training and highly effective and highly engaging
online learning programs.
Is your Enterprise ready and able to connect with Customers where, when and how they prefer?
In the New Marketplace, customers seek to connect with enterprise the way they connect with each other.