About our partners
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Web Site: http://enterprise.alcatel-lucent.com/glab/ |
| Corporate Headquaters Headquartered in Daly City, California, USA, with 45 offices worldwideEmployees Approximately 1,800 worldwideCustomers 4,000+ worldwide |
The mission of Genesys, an Alcatel-Lucent company, is to be the leading supplier of Enterprise software and best practices that enable best-in-class customer service.Whether it’s managing customer interactions with the contact center, over the Web, or using smartphones, the Genesys software suite dynamically connects customers with the right resources―self-service or assisted service―to fulfill customer requests, optimize customer care goals, and efficiently use resources.Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation.Genesys continues to innovate and create software solutions that leverage customer investments by being infrastructure-agnostic and that enable rich customer service solutions as a result of an open platform philosophy. |
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Web Site: http://www.liveperson.com |
| Corporate Headquaters Headquartered in New York City, USA with offices in London, Tel Aviv and Melbourne, AustraliaEmployees Approximately 500 worldwideCustomers WorldwideSubsidiaries HumanClick Kasamba |
LivePerson, Inc. (NASDAQ: LPSN – News) offers a platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This “intelligent engagement” is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.More than 8,500 companies rely on LivePerson’s platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney , PNC, QVC and Orbitz.LivePerson has received the CODiE award for Best Ecommerce Solution in 2011, and has been named one of America’s 25 Fastest-Growing Tech Companies by Forbes in 2011, and a Company of the Year by Frost and Sullivan in 2010. LivePerson is headquartered in New York City with offices in San Francisco , Tel Aviv , Atlanta , London and Melbourne, Australia. |
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Web Site: http://www.telstraenterprise.com/Pages/Home.aspx |
| Corporate Headquaters Headquartered in Melbourne, AustraliaEmployees Approximately 45,000 nationallyCustomers Nationally |
Telstra is Australia’s leading telecommunications and information services company, with one of the best known brands in the country. We offer a full range of services and compete in all telecommunications markets throughout Australia, providing more than 8.6 million Australian fixed line and 10.5 million mobile services, including 8.2 million 3G services.Telstra Network Contact Centre is a virtual contact centre solution offering sophisticated network-based call routing, reporting and management functionality.Telstra Network Contact Centre will enable your organisation to consistently deliver calls to the most appropriate resource first time. When combined with the ability to access relevant customer details, interactions can be handled more quickly and efficiently, transforming the caller experience.This flexible managed solution has the inherent capability to integrate with existing premises equipment as well as with efficiency driving applications such as workforce management tools, leading CRM and Agent Quality Monitoring (AQM) tools. |
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Web Site: http://www.nuance.com/ |
| Corporate Headquaters Headquartered in Burlington, Massachusetts, USAEmployees Approximately 6,000 worldwideCustomers Worldwide |
Nuance Communications is a multinational computer softwaretechnology corporation, headquartered in Burlington, Massachusetts,USA, that provides speech and imaging applications. Current business products focus on server & embedded speech recognition, telephone call steering systems, automated telephone directoryservices, medical transcription software & systems, optical character recognition software, and desktop imaging software. The company also maintains a small division which does software and system development for military and government agencies. In October 2011, unconfirmed research suggested that its servers power Apple’s iPhone 4S Siri voice recognition application.[3]As of 2008, the company is a result of organic growth, mergers, andacquisitions. Most notable was the “merger” of ScanSoft and Nuance in October 2005. Before the merger, the two companies competed in the commercial large scale speech application business. The officially termed “merger” was a de facto acquisition of Nuance by ScanSoft, though the combined company changed its name to Nuance following the transaction. Before 1999, ScanSoft was known as Visioneer, a hardware and software scanner company. In 1999, Visioneer bought ScanSoft — a Xerox spin-off — and adopted ScanSoft as the company name. The original ScanSoft had its roots in Kurzweil Computer Products, a software company that developed the first omni-font character recognition system. |
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Web Site: http://tra.cx/ |
Corporate Headquaters Headquartered in New York, USACustomers Worldwide |
The tracxSocial Media Management System (SMMS) is a modular and scalable platform designed to provide professional users all the tools necessary to build, manage and monetize their social media presence.The tracx solution supports the full social media activity life-cycle; from planning and analysis, content distribution and engagement, influencer management, real-time conversations and in-depth success measurement and ROI.Based on the company’s proprietary technology, tracx refines masses of raw data across all social media channels, blogs, forums, news and retail sites, turning the posts and interactions into full conversations with intelligence around the participants. The platform provides actionable insights into customer and competitor behaviors within a defined vertical, highlighting marketing intelligence, providing a social media ROI and creating business opportunities. |
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Web Site: http://www.livepro.com.au |
| Corporate Headquaters Headquartered in Sydney, AustraliaCustomers Nationally |
livepro® enables a superior customer experience by allowing your frontline staff to access the right information at the right time to resolve any customer’s query first time – every time.By dynamically capturing the knowledge and work practices of your very best people, livepro® becomes your company’s virtual subject matter expert.livepro® ensures that the most up-to-date knowledge and best-practice procedures are documented – compliant with any business rules or regulatory requirements.Information can be promptly authored, delivered and accessed via a user-friendly web interface to ensure any customer service or sales conversation flows logically, informatively and at a consistent pace. |
